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Shipping

Getting your shipment to you on time is our top priority.

All InfiniteAloe shipments are processed within 24 hours of receiving the order Monday to Friday. Saturday and Sunday orders are processed first thing Monday morning.

If in the rare event a product is not available, you will be notified immediately by email.

In the USA, we use FedEx 2 day shipping. All orders will arrive at your house or business within 2 days from the time the order is processed in our Los Angeles warehouse. PO boxes are shipped using the US Postal Service and 2 day is not guaranteed.

In Canada, we use Canada Post and ship from Vancouver, BC. Shipping times vary by province, the West Coast of Canada shipping times are 2 business days or less, and the East Coast is 3 to 6 business days.

In the UK, we use Hermes and ship from Yorkshire. Shipping times vary by region, and generally takes 2-4 business days.

For international orders (outside of USA, Canada and UK), we ship using FedEx, and shipping times vary from 2 to 6 business days based on country. All international orders are shipped from Los Angeles, CA.

We measure the weight and dimensions of all packages prior to shipping, to ensure exact accuracy of your order.

For international destinations outside of USA, Canada and UK, additional duties and fees may be required depending on the requirements of your country's customs.


SHIPPING FEES

REGION PRICE TIME
USA $10
FREE on orders over $150
2 business days
Canada $10
FREE on orders over $150
1-6 business days
UK £4
FREE on orders over £150
2-4 business days
International $30 USD
FREE on orders over $300
1-6 business days

Canada shipments are sent from Vancouver. UK shipments are sent from Yorkshire. USA and international shipments are sent from Los Angeles.



Returns, Refunds and Exchanges

If you would like to return or exchange your order, please email [email protected]. Include your order number and reason for return or exchange.

We offer a 100% money guarantee, within 90 days of purchase. We do not cover the cost of return shipping.

Please send all returns or exchanges to:
4870 Fountain Ave.
Los Angeles, CA 90029

Once your return is received, your refund will be initiated.
We only accept returns from our phone room and website.

Orders placed at other retailers such as Costco, Walmart, eBay and Amazon will have to be returned to the place of original purchase.

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