Getting your shipment to you on time is our top priority.
All InfiniteAloe shipments are processed within 24 hours of receiving the order Monday to Friday. Saturday and Sunday orders are processed first thing Monday morning.
If in the rare event a product is not available, you will be notified by email.
In the USA, we use FedEx shipping, and orders take 2 to 3 days to arrive. All orders will arrive at your house or business within 2 to 3 business days from the time the order is processed in our Los Angeles warehouse. PO boxes are shipped using the US Postal Service and orders take 3 to 7 business days.
Notice: During Holiday and peak times, shipping will be free ground shipping and may take additional time due to shipping congestion, not just from us, but from all shipping providers available.
In Canada, we use Canada Post and ship from Vancouver, BC. Shipping times vary by province, the West Coast of Canada shipping times are 1 to 3 business days, and the East Coast is 3 to 6 business days.
In the UK, we use Royal Mail and ship from Yorkshire. Shipping times vary by region, and generally takes 5 to 7 business days.
For international orders (outside of USA, Canada and UK), we ship using FedEx, and shipping times vary from 2 to 6 business days to arrive at your local customs. All international orders are shipped from Los Angeles, CA.
Please allow additional time during potential COVID shipping delays
We measure the weight and dimensions of all packages prior to shipping, to ensure exact accuracy of your order.
For international destinations outside of USA, Canada and UK, additional duties and fees may be required depending on the requirements of your country's customs.
FREE on orders over $100
|2 to 3 business days|
FREE on orders over $100 CAD
|1 to 6 business days|
FREE on orders over £100
|5 to 7 business days|
FREE on orders over $300
|1 to 6 business days|
Canada shipments are sent from Vancouver. UK shipments are sent from Yorkshire. USA and international shipments are sent from Los Angeles.
If you would like to return or exchange your order, please email [email protected]. Include your order number and reason for return or exchange.
We offer a 100% money back guarantee, within 90 days of purchase. We do not cover the cost of return shipping.
Please send all returns or exchanges to:
4870 Fountain Ave.
Los Angeles, CA 90029
Once your return is received, your refund will be initiated.
We only accept returns from our phone room and website.
Orders placed at other retailers such as Costco, Walmart, eBay and Amazon will have to be returned to the place of original purchase.